Categories
Client growth

The basics of story telling

Draw a picture with words and describe the story as if you’re talking to a friend.

Storytelling is an art that requires creativity, imagination and a level of understanding of the subject. For our clients, we have to think about the position of the business and know the audience who we are speaking with and how they will best receive information, which requires emotional intelligence; put yourself in their shoes, imagine you are them – how would you want to receive this story? We have to give away just the right amount of detail, too much and you will collide with their collective amygdala (fight or flight/crocodile brain), so keep it concise because people have very short attention spans. But that is not enough by itself, you need your story to be novel and different. We also have to show expertise, give clues to brand values or archetype and provide confidence in the fact that we possess valuable knowledge that will benefit them. It can take many, many, many drafts and sometimes the ‘one-liner’, as I like to call them, can be simply written in-house — but sometimes taking external counsel can really help to distil the message to its true essence.

Think about the type of story you want to tell.

Storytelling helps a business create in-bound sales, via outbound marketing, but how and what something is said, sells, when you are not trying to sell. We are all familiar with the age old refrain ‘it’s not what you say, but how you say it’, right? Well, it’s an age-old refrain for a reason.

Do you want to talk about yourself to create new connections? Spark action? Motivate? Educate?Demonstrate social proof? You’ll need to briefly show how experienced and knowledgeable you are in the given topic, but, and I cannot stress this enough, you then must ask questions of your prospect and get them to tell you their story. Cast your mind back to a time where you sat and listened to a senior professional reel of their entire life’s work – dull right? No one wants to watch someone sniff their own farts for an excessive portion of a meeting. Remember: people’s interest in your affairs is limited, but their interest in their own is limitless.

If you’re talking about your work, and the clients you work for, the format is simple but remember if the story is for your website – make sure you explain the ‘characters’ so an outside could understand. Sometimes businesses are so quick to try and prove themselves, that the reader is lost on who the leading character is and what they’re about. Make it relatable.

One tip I read recently was to write in a single sitting; there could be a collective of characters, that bring out the best in you for example and that breadth of characters will develop the story well.

More advice; paint the scene and have good dialogue!

Some thoughts on what good stories are:

–       Entertaining – the reader is engaged

–       Educational – give something to the reader’s hunger for new information

–       Organised – convey the message in a methodical manner

–       Memorable – they go away feeling good about your story and talk about it in the pub with their friends, this provides you with as much control as exists over stopping buyer’s remorse as much as possible after the fact when the dopamine levels drop back down and new distractions push your story back down the priority queue. If you are not memorable then you won’t close. Fact.

What about the CTA (call to action)? Get people to donate? Follow you? Get in touch? Actionable steps – and make them accountable using time frames.

Where is your story going? Is it written, spoken, video or audio? Different people receive information differently, consider your audience – the more information you can gather in discovery phase of a pitch cycle (i.e. key decision maker loves visuals) will help you determine which medium to use/focus on.

Once you’ve got to this part of reading my article and when thinking of your story; start making notes and laying down the pieces of the jigsaw then make a structured plan. If there is language you use internally, explain it, if there are acronyms or industry jargon, explain them once at the top.

So go ahead and write your first draft. Re-organise it. Polish it. Then show it to someone. If you get writers block, just try to start putting copy down and don’t think too much about the rules. Just write.

If you want to check if you have a good story – get in touch. We’re EXT MKTG (External Marketing) and we work with small to medium sized creative businesses who can’t or won’t do marketing for themselves. We start with the brand then look at the comms.

Leave a Reply

Your email address will not be published. Required fields are marked *